When we assist our clients in a remote way, we specifically use the TeamViewer 14 program. Therefore, if you have another version, please uninstall what you have. Only then, install TeamViewer 14, following the next steps.
To make things easier for you, (and for us as well!) just stick to these instructions. You don't need to go anywhere else! Everything you need is on this page. Now, relax and jump to step 1.
Click the Download TeamViewer 14 button, and then click on SAVE. This will download the installer for Windows:
Click the downloaded installer. You'll see this at the bottom of your browser window, or you can find it in your Downloads folder.
Select the YES option in order to allow changes, it is completely safe.
Click the Basic installation option and click on Personal / Non-commercial use. This indicates that you're using TeamViewer for free home use.
Then Click on Finish.
TeamViewer will show the progress of the installation.
TeamViewer is installed and ready to use, take note of your ID and Password to be attended remotely.
Now, let's "see each other" on the screen!